Feb 27, 2013

BASIC TROUBLESHOOTING

Most of the time, problems can be fixed by using simple troubleshooting techniques, such as closing and re-opening the program. It's important to try these simple solutions before resorting to more extreme measures. If the problem still isn't fixed, you can
then try other troubleshooting techniques, such as reinstalling the software.

1. Computer will not start.
solution: 
1.Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation.
2. Observe the beeps and LED lights on the front of the computer.
3. If you still cannot resolve the issue, contact customer support. 
Troubleshooting

2.Program runs slowly or isn't working right.
solution:
1. If a program is running slowly or isn't working right, the first thing you should try is closing the program and re-opening it.
2. You can also shutdown your computer, wait a few seconds and boot it up again. Some minor problems will work themselves out when you do this.
3. Check with the company for any known problems or updates to the software.

3.Program is completely unresponsive.
solution:
1. If a program has become completely unresponsive, you can press Control+Alt+Delete on your keyboard to open the task manager. You can then select the program that isn't working and click end task. If you are using Mac, you can press Option+Command+Esc to open a similar dialog box.

4.Non-system disk or disk error message.
solution:
1. If you get this message when you boot up your computer, it usually means there is a CD, DVD, USB flash drive or floppy disk in your computer, which is interfering with your computer's booting process. Remove the disk from the drive and restart the computer.

5.Windows shutting down message will not disappear.
solution:
1. Sometimes windows will freeze during the shutdown process. If this happens, the windows is shutting down message screen will stay active on your screen. To finish shutting down the computer, press and hold the power button for about 10 seconds or until the computer turns off

6.Computer begins randomly rebooting or crashing.
solution:
1.Check for overheating. make sure the vents in the case are not blocked. Confirm that there is good air flow around the computer.
2. Update your antivirus software and scan for viruses.

7.No picture on the monitor.
solution:
1. Confirm the computer is turned on.
2. Check the brightness control, located on your monitor or your keyboard and make sure it is not set too low.
3. Check the connections for the monitor and surge protector and make sure the surge protector is turned on.

8.Monitor goes blank periodically.
solution:
1.You may have the screensaver enabled. If the screensaver is enabled, just move your mouse back and forth and your original screen will appear. You can change the screensaver settings by going to your control panel or your system preferences if you are using a mac.

9.No sound.
solution:
1. Check the volume control on your computer.In windows, the sound icon will usually be on the Taskbar and you can also access the sound options in the control panel. On Macs, the sound options are found at the top of the screen or in system preferences.
2. Most media programs have a volume control, which will need to be turned up.
3. Make sure the speakers are turned on, if using external speakers.
4.Make sure external speakers are connected to the correct audio port or a USB port. If your computer has color-coded ports, the audio output will usually be green.
5. Connect headphones to the correct audio port and determine if sound is audible from the headphones.

10.Dim Characters.
Solution:
1. Adjust the monitor brightness and contrast controls.
2. Check that the graphics cable is securely connected to the graphics card and the monitor 

11.Computer appears locked up and will not turn off when the power button is pressed.
Solution:
1. Press and hold the power button for at least four seconds until the computer turns off.
2. Disconnect the power cord from the electrical outlet.

12.Computer will not respond to USB keyboard or mouse.
Solution:
1. Press the power button to resume from Standby mode(When attempting to resume from Standby mode, do not hold down the power button for more than four seconds.Otherwise, the computer will shut down and you will lose any unsaved data.).

13.Computer date and time display is incorrect.
Solution:
1. Reset the date and time under Control Panel.
2. If the problem persists, replace the RTC battery.

14.Cursor will not move using the arrow keys on the keypad.
Solution:
1. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled(or enabled) in computer setup.

15.Poor performance is experienced.
Solution:
1. Ensure airflow to the computer is not blocked. Ensure fans are connected and working properly. Ensure the processor heatsink is installed properly.
2. Transfer data from the hard drive to create more space on the hard drive.
3. Add more memory.
4. Defragment hard drive.
5. Restart the computer.
6. Run virus protection program.
7. Close unnecessary applications to free up memory. Add more memory.
8. Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application. Add more memory. Upgrade the graphics solution.

16.Power supply shuts down intermittently.
Solution:
1. Select the proper AC voltage using the selector switch.
2. Contact an authorized service provider to replace the power supply.

17.Diskette drive light stays on.
Solution:
1. In Microsoft Windows XP, right click on Start, click Explore, and select a drive. Select File----Properties----Tools. Under Error checking, click Check Now.
2. Remove diskette and reinsert.
3. Reconnect drive cable.ensure that all four pins on the diskette power cable are connected to the drive.

18.Drive not found.
Solution:
1. Reset diskette drive data and power cable.
2. Reset the drive.
3. Shut down windows and turn off the computer. Insert the drive into the Multibay, if it is not already inserted. Turn on the computer.
4. Enter computer setup and set Multibay to Device Available in Security ---- Device Security.

19."Invalid system disk" message is displayed.
Solution:
1. When drive activity stops, remove the diskette and press the Spacebar. The computer should start up.
2. Restart the computer by pressing the power button.

20.Cannot boot to diskette
Solution:
1. Replace with a bootable diskette.
2. Run computer setup and enable diskette boot in Storage ---- Boot Order.
3. Run computer setup and enable diskette boot in Storage ---- Storage Options ----Removable Media Boot.

                 No- 2 and 3 steps should be used as the Removable Media Boot function in computer setup overrides the Boot Order enable command.
4. Run computer setup and disable Network Server Mode in Security ---- Password Options.
5. Run computer setup and enable removable media boot in Storage ---- Storage Options ---- Removable Media Boot.

21.Hard drive error occurs.
Solution:
1. In windows XP, right click on Start menu, click Explore, and select a drive. Select File ---- Properties ---- Tools. Under Error Checking, click Check Now.
2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk.

22.Disk transaction problem.
Solution:
1. In windows XP, right click on Start, click Explore, and select a drive. Select File ---- Properties ---- Tools. Under Error Checking, click Check Now.

23.Computer seems to be locked up.
Solution:
1. Attempt the normal windows "shut down" procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.

24.Blank screen and the power LED flashes red five times, once every second, followed by a two second pause and the computer beeps five times.
Solution:
1. Reset DIMMs. power on the system.
2. Replace DIMMs one at a time to isolate the faulty module.
3. Replace third party memory with HP memory.
4. Replace the system board.

25.Monitor does not function properly when used with energy saver features.
Solution:
1. Disable monitor energy saver feature.

26.Blurry video or requested resolution cannot be set.
Solution:
1. Install the video drivers included in the upgrade kit.
2. Change requested resolution.
3. Replace the graphics card.

27.The picture is broken up, rolls, jitters or flashes.
Solution:
1. Be sure the monitor cable is securely connected to the computer.
2. In a two monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each others electromagnetic field by moving them apart.
3. Fluorescent lights or fans may be too close to the monitor.
4. Degauss  the monitor. Refer to the documentation that came with the monitor for instructions.

28.Image is not centered.
Solution:
1. Press the menu button to access the OSD menu. Select Image Control ----- Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image.

29."No connection, check signal cable" displays on screen.
Solution:
1. Connect the video cable between the monitor and computer(Ensure that the computer power is off while connecting the video cable).

30."Out of Range" displays on screen.
Solution:
1. Restart the computer and enter safe mode. Change the settings to a supported setting then restart the computer so that the new settings take effect.

31.Certain typed symbols do not appear correct
Solution:
1. Use the character map to locate the and select the appropriate symbol. Click Start ---- All Programs ---- Accessories ---- System Tools ---- Character Map. You can copy the symbol from the character map into a document.


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